Services Offered
BUDGET BILLING PROGRAM
The Budget Billing program of Madison Utilities (MU) is a utility bill payment plan that equalizes monthly payments based on previous billing history. It is designed to allow customers to pay less during the high usage months (May - October) by paying extra during low use months (November - April), thus making consistent payments year round.
WILL BUDGET BILLING SAVE ME MONEY?
No, Budget Billing will not save you money. However, it will allow you to budget your utility payments evenly during the year, avoiding seasonal fluctuations.
WHO IS ELIGIBLE?
Budget billing is available to residential customers who have established a billing history by living at your present address for at least one year. It is not available, however, for residential irrigation meters.
WHEN CAN I APPLY?
You can apply at any time. The account holder must sign all applications for Budget Billing.
WILL MY PAYMENTS EVER CHANGE?
Probably, depending on the consistency of your usage. MU reserves the right to make adjustments in the amount of your Budget Billing based on changes in your usage and/or rates during the year. You will be notified of any change when it occurs. You can keep up with your monthly debit or credit amount by simply referring to your bill.
WHAT IF I TRY BUDGET BILLING AND DON'T LIKE IT?
Customers on budget billing may discontinue it by notifying MU's offices in writing of a request to discontinue the service. You will be billed for any unpaid balance on your next bill. If you have a credit balance, it will be applied toward your next bill.
If you would like to apply or have a question please call us at
772-0253.
BANK DRAFT PROGRAM
You will need to fill out a Bank Draft application and provide us with a voided check to ensure proper coding of your MU account. You may handle this by mail or visiting our Office at 101 Ray Sanderson Drive.
While on draft, we will continue to mail a bill just like the one you are currently receiving. The only difference will be the words AUTO BANK DRAFT above the total due box. The balance owed will be withdrawn from your account on the due date or the next business day.
For additional information call (256) 772-0253. To print out the bank draft form Click Here
SECONDARY METERS
Secondary meters for outside water use (watering grass, etc.) are available. Water consumption on a secondary meter is not charged for sewer. Customers will be required to make a separate deposit. If the meter has no consumption you will receive a base charge each month.
If you have any questions or comments concerning service please call us at (256) 772-0253 or contact us
SENIOR CITIZEN DISCOUNT
A ten percent (10%) discount will be deducted from residential water and sewer bills of customers who are 65 years of age, if application has been made for the discount and they are the primary resident of the property being served. The discount shall not apply to a secondary meter account.
If you have any questions or comments concerning service please call us at (256) 772-0253 or contact us
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